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Engergy Savings Assistance (ESA) Program

Supporting Subcontractor Success

RHA relies on local subcontractors, who are representative of and passionate about the communities they serve, to support the Energy Savings Assistance Program. RHA manages these subcontractors and ensures they have the correct skills, knowledge and support to deliver high-quality services, including customer enrollment, home assessments, measure installation and customer education.

Subcontractors receive onboarding and ongoing training and access to development opportunities and comprehensive resources, enabling their growth and program success

Our Results

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Online and in-person training sessions held

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Subcontractor organizations trained

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Subcontractor employees trained

Program

Activities

  • Provide onboarding and ongoing training on program requirements, installation standards, customer service, natural gas appliance testing, etc. through ride-alongs and on-the-job training
  • Leverage Workforce Education & Training programs to upskill subcontractor staff
  • Provide access to workforce development opportunities and resources for subcontractors
  • Use results of quality assurance activities and customer surveys to inform program-wide and individual training, including highlighting positive feedback as a model