Engergy Savings Assistance (ESA) Program Workforce Development
Empowering the Local Energy Workforce
Local California subcontractors are critical to the success of the Energy Savings Assistance Program. Under RHA’s management, these subcontractors engage and enroll low-income customers, assess homes for potential upgrades, install measures to improve home efficiency, health, comfort and safety, and educate customers throughout the process.
RHA ensures subcontractor organizations and staff have the correct skills, knowledge and support to deliver quality, safe work and seamless, positive customer experiences through training, development opportunities and comprehensive resources
Our Results
Online and in-person training sessions held
Subcontractor organizations trained through initial or update training
Subcontractor employees trained through initial or update training
Program
Activities
- Provide onboarding and ongoing training on program requirements, installation standards, customer service, natural gas appliance testing, etc. through ride-alongs and on-the-job training
- Leverage Workforce Education & Training programs to upskill subcontractor staff
- Provide access to workforce development opportunities and resources for subcontractors
- Use results of quality assurance activities and customer surveys to inform program-wide and individual subcontractor training, including highlighting positive feedback as a model
