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Generator Grant Program

Protecting Medically Vulnerable Residents

For residents who rely on energy to power important medical devices, power outages can be challenging and even life-threatening. However, in wildfire-threat areas, power occasionally needs to be turned off temporarily to reduce the risk of electric infrastructure igniting fires.

To protect at-risk customers while taking proper public safety precautions, SDG&E partnered with RHA to design and deliver the Generator Grant Program. This program provides medically vulnerable customers living in wildfire-threat areas who have experienced public safety power shutoffs with no-cost, solar-powered generators. RHA procures and delivers the generators to customers identified by SDG&E and provides education on the equipment so that customers can power their important medical devices during outages. 

Our Results

0,496

Medically vulnerable customers served since 2019

0

Communities served in SDG&E territory

0%

Of customers surveyed gave a 5 satisfaction rating (on scale 1-5)

Program

Activities

  • Procure and install solar-powered generators for medical baseline and other vulnerable customers identified by SDG&E disproportionately impacted by public safety power shutoffs
  • Provide customers with in-depth engagement and education to enroll customers and ensure they understand the technology and are equipped to use it when needed
  • Piloted the program in 2019, developing program collateral, including a customer education pamphlet, customer acknowledgment form, customer feedback surveys and customer resource list
  • Developed web-based database tool to centralize scheduling, customer records and feedback surveys